Privacy Policy

La Masala is a food business based at 35/1, Vani Villas Layout, Mysore, Karnataka 570002, India. Our email is hello@lamasala.in. We are the data controller for all personal information processed in connection with this website.

When you place an order: your name, delivery address, phone number, email address, and payment information. Payment information is processed by Razorpay and not stored on our servers.

When you create an account: your email address, phone number, and any profile information you choose to provide.

When you contact us: the content of your communication and your contact details.

When you use our website: your IP address, browser type, pages visited, and referring URL via analytics tools, used only in aggregated form.

• To process and fulfil your orders, including dispatch and tracking notifications
• To communicate with you about your order, account, or inquiries
• To send order-related WhatsApp and SMS notifications
• To improve our products and website using anonymised analytics
• To comply with legal obligations under Indian law

We may send promotional WhatsApp messages or emails if you have opted in. You can opt out at any time by replying STOP to any WhatsApp message or clicking unsubscribe in any email.

We share your name, delivery address, and phone number with our courier partner (Shiprocket) to fulfil delivery. We share payment details with Razorpay for payment processing.

Your data is stored on servers located in India. We use HTTPS encryption for all data transmitted through the website and secure access controls on our backend systems.

We retain your order data for 7 years as required by Indian tax law. You can request deletion of your account at any time by writing to hello@lamasala.in, subject to our legal retention obligations.

Under the Digital Personal Data Protection Act 2023 (India), you have the right to:

• Access the personal information we hold about you
• Correct inaccurate personal information
• Request deletion, subject to legal retention requirements
• Withdraw consent for marketing communications
• Lodge a complaint with the relevant Indian data protection authority

Contact us at hello@lamasala.in with the subject line "Privacy Request."

lamasala.in uses cookies to maintain your shopping session, remember preferences, and collect analytics. Essential cookies are required for the website to function. Analytics cookies are optional.

Our website may contain links to external websites such as Instagram, WhatsApp, and Razorpay. We are not responsible for the privacy practices of these external sites.

We may update this privacy policy from time to time. Material changes will be communicated by email or a notice on the website.

Email: hello@lamasala.in · WhatsApp: +91 81695 39431 · Address: 35/1, Vani Villas Layout, Mysore, Karnataka 570002. We aim to respond to all privacy requests within 5 business days.